Web Development & Platform 2024

Asufin

Custom Laravel application for the Financial Users Association: claims management, member area and legal process automation.

8 months 5 specialists 2024

Services

Laravel Development
UX/UI Design
Automation
Systems Integration
CRO

Related services

01The challenge

Asufin (Financial Users Association) needed a robust platform to manage the growing volume of claims from its members against banking entities. The previous system did not scale, manual processes consumed resources and case traceability was poor. They also needed a member area with access to documentation and claim status.

02The solution

We developed a custom Laravel application with complete claims lifecycle management: automated intake, assignment by case type, status tracking, legal document generation and automatic notifications. The member area allows users to check case status, download documentation and communicate with the legal team. We implemented integrations with electronic signature tools and a payment gateway for membership fees.

Tech stack

How it's built

Front end

Vue.js Reactive UI
Tailwind CSS Styling system

Engine

Laravel Back end & APIs
Stripe Payments
DocuSign E-signature

Data

MySQL Database
Redis In-memory cache

03Architecture

How a request flows

A member submits a claim, which enters the system through automated intake and is assigned according to the case type
The Laravel platform tracks the claim's status and generates the necessary legal documents at each stage
When a document requires a signature, it is sent to DocuSign for electronic signature, and the result is recorded in the case
Automatic notifications inform the member of every status change, without the legal team having to write them manually
From the members area, the user checks the status of their cases, downloads the documentation and pays their fees through Stripe

04Measured impact

Results

-60% Case management time
+45% Operational capacity
100% Traceability
+30% Member satisfaction

Verifiable data

Metrics in detail

Duration of the application project (months): 8
Specialists on the project team: 5
Automated stages in a claim's lifecycle (intake, assignment, tracking, legal documents, notifications): 5
External integrations in the members area (DocuSign electronic signature, Stripe payment gateway): 2

Methodology: Project scope data (2024): duration and team come from the contract; the claim lifecycle stages and the integrations, from the application design. The processing time, capacity, traceability and satisfaction metrics are in the results section of this case study.

05The process